The Process – AI Assist

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The Process

Explore the transformative path from initial contact to full integration with AI Assist. This journey outlines the steps to seamlessly incorporate AI into your operations, enhancing efficiency and redefining customer service, ensuring a smooth transition and ongoing support for success.

Payment & onboarding

Once the development fee is paid, we immediately create a Slack channel with our developer and your team, and ask you to fill out a form detailing your preferences, such as response time and tone of voice, where you can also leave your SOPs.

1

System Integration & SOP Discussion

We'll need real-time information from your platforms to keep the AI up-to-date, so we'll ask for your permission to access them. Additionally, we'll either discuss our tested SOPs or provide feedback on yours during a call to reach an agreement.

2

Setup & prompt creation

If you prefer not to have AI automatically answer everything, we set up human escalation channels. Plus, crafting a prompt is crucial for embedding your company's culture, tone of voice, and response time into the AI assistant.

3

Testing & debugging

With everything in place, we begin testing with past customer questions from your shop and internally fix any bugs or issues that arise during development and testing phases to ensure smooth operation.

4

Launch & monitoring

Your AI assistant goes live, closely monitored by us for the first five days to identify and fix any emerging bugs, completing the process from payment to live operation.

5

Discover how we can help you in a 5-minute phone call

Discover how you can enable yourself to scale up your e-com stores in a quick phone call. Joep will call you and ask you 4 questions about your e-commerce business to see if we’re a good fit together

The most asked questions

Dive into our compiled FAQs to discover how AI Assist streamlines customer service, enhances efficiency, and seamlessly integrates with your business, paving the way for innovative solutions and unmatched support.

What happens if your software cannot answer a customer question?

If the software cannot find an answer in the database, a feedback loop is created. The unanswered question is added to a separate database for review. Each week, this list is updated with answers in consultation with the client, enhancing the knowledge base over 3 to 4 weeks until the AI can respond to all questions.

Why should I choose your software over hiring a person?

Our software operates 24/7, possesses comprehensive knowledge, never falls ill, does not complain, and does not require a salary, making it a highly efficient and cost-effective solution.

What if I prefer to answer sensitive customer questions myself?

We understand and apply the same principle as the first question. We introduce a feedback loop to filter out certain topics into a separate list for you to address personally, allowing these to be forwarded to your email or WhatsApp. This ensures sensitive questions, like those about medical products, are handled directly by you, a feature included in the package.

How does the software ensure data privacy?

Our AI operates with strict compliance to data protection laws, ensuring all customer interactions and data handling meet privacy and security regulations.

Can the AI assist software be customized for specific industries?

Yes, our AI solution is highly adaptable and can be customized to meet the unique requirements and terminologies of various industries, from retail to healthcare.

What kind of support do you offer for AI Assist?

We provide comprehensive support, including initial setup, customization, ongoing maintenance, and updates to ensure the AI continues to meet your business needs efficiently.